About

About Kitchener Carpet Cleaning

A direct booking line for one vetted, insured carpet cleaner working in homes and offices across Kitchener and the townships beside it.

Kitchener Carpet Cleaning is a booking line. It is not a cleaning company and it does not pretend to be one. The site exists so that someone in Kitchener who needs the carpets, the sofa or the office floor cleaned reaches one vetted, insured local carpet cleaner quickly, instead of filling in several forms and being called by a dozen outfits offering a per-room special that does not survive contact with their hallway.

What that means practically: the work is done by a carpet cleaner who carries their own liability insurance and WSIB coverage, works to the ANSI/IICRC S100 standard, quotes in writing after a pre-inspection, and is accountable for the result. Your details are not sold on to a list, and you are not entered into an auction.

The site is straight about what cleaning can and cannot do. Hot water extraction removes soil, most stains, and pet odour that has not gone past where the treatment can reach. It does not restore worn or crushed fibre, it does not put colour back where the sun has taken it, and a saturated underpad is not fixed by anything poured through the carpet. Where a question belongs to someone else, such as whether a landlord can charge for carpet at the end of a tenancy, the site points to the Landlord and Tenant Board's own material rather than offering legal advice.

Some jobs are declined. Leather furniture, carpet that has been wet from a flood or a sewer backup and needs water-damage restoration rather than cleaning, and rugs whose dyes fail the test are all better referred on or turned down than attempted.

How this works

When you call 289-513-0379 or send the form, your details go straight to the carpet cleaner covering Kitchener, not to a list and not to a call centre. Calls go to voicemail when they are on a job, which for most of the day they are, and the message and your number reach them immediately by text and email. Expect a call back the same day or the next working day. Useful things to mention: the rooms and whether stairs are included, roughly how old the carpet is, whether there are pets and where the accidents have been, whether the home has a water softener, and for an office, the square metres and the hours the space is free. A written quote follows, confirmed at the pre-inspection on the day before any water goes on the floor.

What we won't do

• Publish reviews we didn't earn. When we have them, they'll be real ones with names.
• Quote a firm price before someone has seen the job.
• Send anyone into your property who we would not have in our own.